Return Policy

Last Updated:

This Return Policy outlines the terms and conditions for refunds, cancellations, and returns for photography services provided by Prexaloneuez.

Service Cancellations

Photography services may be cancelled according to the following schedule:

Refund Process

To request a refund or cancellation:

• Contact us via email or phone as soon as possible
• Provide your booking reference number
• State the reason for cancellation
• Refunds will be processed within 5-10 business days
• Refunds will be issued to the original payment method

Photograph Revisions

We strive to deliver photographs that meet your expectations:

• Minor editing revisions are included in all packages
• Revision requests must be submitted within 30 days of delivery
• Major revisions or re-editing may incur additional fees
• We will work with you to address any concerns about the final images

Digital Products

Digital photographs and files:

• Once delivered, digital files are considered final products
• Digital products are non-refundable after delivery
• We maintain backups of all delivered files for 90 days
• Re-delivery of lost files may incur a small administrative fee

Print Products

For physical print products:

• Defective prints will be replaced at no charge
• Returns must be requested within 14 days of receipt
• Products must be in original condition and packaging
• Custom orders are non-refundable unless defective

Force Majeure

In cases of force majeure (natural disasters, pandemics, etc.):

• We will work with you to reschedule sessions
• Deposits may be held for future bookings
• Full refunds may be available on a case-by-case basis
• We will communicate clearly about available options

Photographer Cancellation

If we need to cancel your session:

• You will receive a full refund of all payments made
• We will attempt to find a replacement photographer if possible
• We will provide as much advance notice as possible
• No additional compensation is provided beyond full refund

Disputes and Complaints

If you are unsatisfied with our services:

• Contact us immediately to discuss your concerns
• We are committed to resolving issues fairly and promptly
• We may offer additional services or partial refunds to resolve disputes
• All complaints are taken seriously and reviewed on a case-by-case basis

Non-Refundable Items

The following are non-refundable:

• Completed photography sessions
• Delivered digital files and photographs
• Custom print products that have been produced
• Travel fees and expenses already incurred
• Rush processing fees

Contact for Returns

To initiate a return or refund request, please contact us:

Prexaloneuez
2554 N Federal Hwy, Fort Lauderdale, FL 33305, United States
Phone: +19545630444
Email: contact@prexaloneuez.world

Please include your booking reference number and reason for return in your communication.

Policy Updates

This Return Policy may be updated from time to time. The "Last Updated" date at the top of this page indicates when changes were last made. Continued use of our services after changes constitutes acceptance of the updated policy.